Cancellations are only effective on receipt of written notification;
- 25% cancellation fee is incurred if a reservation is cancelled at any time after the deposit has been received
- 50% cancellation fee is incurred if a reservation is cancelled within 45 days of arrival
- 100% cancellation fee is incurred if a reservation is cancelled within 30 days of arrival
The Cancellation fee applies to the total invoiced amount, including but not limited to, Accommodation, Transfers and Additional Specialized Activities, unless otherwise confirmed in writing by Royal Madikwe Reservations.
Bookings are not transferable and in the event of a cancellation, The Royal Madikwe will endeavor to resell the cancelled accommodation and provide up to 75% refund on accommodation only if we are able to resell the cancelled accommodation. We strongly advise taking out travel insurance in order to safeguard against cancellation fee’s incurred due to unforeseen circumstances.
In the unlikely event of there being an unscheduled postponement of a reservation caused by bad weather, delayed flights, strikes or any other matter beyond our control, it is understood that expenses incurred will be for the client’s account. In the event of late arrival or premature departure the full extent of the stay, as originally booked and confirmed, will be charged.