Privacy Policy

About This Policy

This Privacy and Cookies Policy has been compiled to better serve those who are concerned with how their personal information is used online, in line with South Africa’s Protection of Personal Information Act (POPIA). Personal information is information that can be used on its own or with other information to identify, contact, or locate an individual.

What Personal Information Do We Collect?

When making an enquiry, booking, or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, payment information, or other details to help us assist you.

When Do We Collect Information?

We collect information from you when you make an enquiry or booking, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise enter information on our site.

How Do We Use Your Information?

• To personalise your experience and better respond to your individual needs
• To improve our website
• To improve our customer service
• To process bookings and enquiries
• To request ratings and reviews of our services
• To follow up with you after correspondence

How Do We Protect Your Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit as safe as possible, and we use regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of people with special access rights, who are required to keep the information confidential.

All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. Payments are processed through a secure third-party gateway provider and are not stored or processed on our servers.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you allow it) that enable the site’s or service provider’s systems to recognise your browser and capture certain information.

We Use Cookies To:

• Understand and save your preferences for future visits
• Compile aggregate data about site traffic and interactions, so we can offer better experiences in future

We may also use trusted third-party services that track this information on our behalf. You can choose to have your browser warn you each time a cookie is being sent, or you can turn off all cookies via your browser settings. If you turn cookies off, some features that make your experience more efficient may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without advance notice, except to trusted third parties who assist us in operating our website or servicing you, so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Google

Our site may use Google AdSense and Google Analytics. Google, as a third-party vendor, uses cookies to serve ads and analyse traffic on our site. Google’s use of advertising cookies enables it and its partners to serve ads based on your visits to this and other sites.

You may opt out of personalised advertising by visiting Google’s Ads Settings page, or opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

CAN-SPAM Act

We collect your email address in order to send information, respond to enquiries, and process bookings. If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from all correspondence.

Contacting Us